Collecting customer reviews doesn't have to be a struggle. With the right approach and tools, you can build a steady stream of genuine feedback that strengthens your reputation and drives new business. Here are proven methods that work.
1. Use a Review Platform Like Kiyoh
The most effective way to collect reviews is through a dedicated platform. Kiyoh.co.za automates the entire process — after every transaction, an invitation is sent to your customer asking them to share their experience. No manual follow-ups, no awkward asks. The reviews are verified and displayed on your Kiyoh profile and website widget.
2. Ask at the Right Moment
Timing is everything. The best moment to request a review is shortly after the customer has received their product or completed a service — when the experience is still fresh. Kiyoh lets you configure the delay so invitations land at the perfect time.
3. Use QR Codes for In-Person Businesses
If you run a restaurant, salon, or retail store, QR code review cards are a game-changer. Place them at the counter, on receipts, or on tables. Customers scan the code with their phone and leave a review in under a minute.
4. Make It Easy
The fewer steps between your customer and the review form, the better. Kiyoh's review process is designed to be quick and frictionless — a simple star rating and optional comment. No account creation required, no complicated forms.
Review Collection Methods Compared
Email Invitations
Automated, high response rate
QR Codes
Perfect for physical locations
Website Widget
Passive collection on your site
5. Respond to Every Review
When customers see that you actively respond to reviews — both positive and negative — they're more likely to leave one themselves. It shows you value feedback and care about the customer experience. Kiyoh's dashboard makes it easy to respond to reviews in one place.
6. Share Reviews on Social Media
Turn your best reviews into social proof by sharing them on your social media channels. When followers see real customer stories, it reinforces trust and encourages others to leave their own feedback after doing business with you.
"Businesses that actively request reviews collect 4× more feedback than those that wait for customers to leave reviews on their own."
Start Collecting Today
The sooner you start collecting reviews, the faster you build a reputation that attracts new customers. Get started with Kiyoh and put these proven methods to work for your business.